If your services were disconnected due to non-payment, and you have since paid your bill, please contact 847-391-5322 Monday through Friday, 8:30 a.m. to 5 p.m. After hours, contact Public Works at 847-391-5464; after-hours fees apply.
Your 12-character account number appears at the top right corner of your bill [XXXXXXXX-XXX]. If you don’t have a bill, contact Utility Billing at 847-391-5322 Monday through Friday, 8:30 a.m. to 5 p.m., to verify your identity and get your account number.
Yes, but the full balance must be paid by the due date to avoid late fees or service interruption.
Double-check you typed the correct email. Check your spam folder and consider whitelisting or adding to your email contacts “noreply@identity.tylerportico.com”. If needed, click “Return to authenticator list.”
Visit the customer portal to sign up and customize your dashboard to monitor your water usage and get real-time alerts. This can quickly identify a leak or problem to minimize water usage costs. Here are some more benefits that come with the portal:
· Customizable user alerts can be sent via the portal, text, and/or email.
· Monitor multiple meters from the portal: vacation homes, rental properties, and irrigation meters.
· Rainfall and temperature data allows customers to see how their usage might be affected by weather conditions.
Check out this flyer to learn more about the water usage portal (also available in Español and Polski).
No, payments are processed when they are submitted. ACH direct debit will process on the billing due date.
If you're having trouble paying your bill, please reach out to us! We can help connect you to resources to assist customers facing financial challenges, including payment plans and direct financial assistance. Please contact us before your services are disconnected!
You can contact us at 847-391-5322 or UtilityBilling@desplainesil.gov, Monday through Friday, 8:30 a.m. to 5 p.m.
Please note that delinquent accounts may be subject to disconnection, admin hearing, and lien.
Click here to Apply for Automatic Withdrawal direct debit from your savings or checking bank account.
Click on www.desplainesil.gov/utilitypaymentportal, then click Utility Billing and select Sign In / Register. You will need an email address, your account number (found on your bill), and your name exactly as it appears on your bill. After registering, enter the verification code sent to your email to activate your account. A video and instruction guide are available by clicking here.
Some common causes include
· A silent toilet leak - To check for this, place a small amount of dye in the tank. Wait several minutes, overnight, or while you are away for a few hours. Return to the toilet and check the bowl. If the dye has leaked into the toilet bowl, there is a silent leak in the toilet, causing excess water to run through the meter.
· Running/leaking outside faucet - Filling a pool, watering your lawn or garden, or dripping outside faucet can result in extra usage.
· Extra House Guests - Have you recently hosted a party or had overnight guests? Extra people can result in extra usage.
Do you know how to view your current and past consumption? Visit the customer portal to sign up and customize your dashboard to monitor your water usage and get real-time alerts. This can quickly identify a leak or problem to minimize water usage costs.
If you would like to talk with a staff member about the bill, please contact us at 847-391-5322 or UtilityBilling@desplainesil.gov Monday through Friday, 8:30 a.m. to 5 p.m.
City of Des Plaines Water Service webpage
Utility Billing Inquiries
call: 847-391-5322
email: UtilityBilling@desplainesil.gov
Monday through Friday, 8:30 a.m. to 5 p.m.
Bi-Monthly: For most of our residential customers, the City charges for water, sanitary sewer, capital fees, and fixed facility charges. Water meters are read every 2 months and billed in 2-month increments. The utility bill is generally due by the fifth day of the month, or the first business day after, if the fifth day falls on a Saturday, Sunday, or a holiday.
Monthly: For most of our Industrial/Commercial customers, meters are read monthly due to high usage and billed accordingly. Billing is calculated in hundreds of cubic feet - 100 cubic feet is equivalent to 748.1 gallons.
Overpayments are credited to your account.
Credit/debit cards (Visa/Mastercard/AmEx/Discover) and eCheck for one-time payments. ACH (direct debit from a savings or checking bank account) is available by contacting the City Finance Department at 847-391-5322 , Monday through Friday from 8:30 a.m. to 5 p.m., emailing UtilityBilling@desplainesil.gov , or clicking here to Apply for Automatic Withdrawal.
The utility bill is generally due by the fifth day of the month, or the first business day after, if the fifth day falls on a Saturday, Sunday, or a holiday.